This policy explains how refunds work for Allot subscriptions sold by AM Systems LLC. It is part of our Terms of Service. We wrote it to be fair: you should never pay for something you did not get a chance to use, and we should never be asked to refund months of service you used.
1. Try before you pay
Every new account starts with a 30-day free trial of Pro. No card is needed to start, nothing is charged during the trial, and you can leave at any time without owing anything.
2. First paid charge: 14-day money-back guarantee
If you are not satisfied within 14 days of your first paid charge, email support@allot-app.com and we will refund that charge in full. No questions, no forms.
3. Renewals
Monthly renewals: if you forgot to cancel, contact us within 7 days of the renewal charge. If the account has not been meaningfully used since the renewal (no new transactions, imports or plan changes), we refund the renewal in full.
Annual renewals: contact us within 30 days of the charge for a full refund. After 30 days, we refund the unused whole months remaining on the year, minus the months already used at the monthly rate.
Trips and other add-ons follow the same rules as the plan they were bought with.
4. Cancellation
You can cancel at any time from Settings on the web or in the app. Cancelling stops all future charges. You keep paid features until the end of the period you already paid for, then your account moves to the free tier with your data intact. Cancelling is never a condition of a refund, and a refund is never a condition of cancelling.
5. Purchases through Apple or Google
If you subscribed inside the iPhone, iPad or Mac app through the App Store, Apple handles billing and refunds under its own policy. Request a refund at reportaproblem.apple.com. We cannot issue App Store refunds ourselves, but we will help you through the process.
6. How refunds are paid
Refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank. We do not charge a fee to process a refund.
7. Chargebacks
Please contact us before disputing a charge with your bank. We resolve almost every issue within one business day. A chargeback filed without contacting us first may result in the account being paused while the dispute is open.
8. Abuse
This policy is meant for real customers. Repeated cycles of subscribing, exporting data and requesting refunds, or refund requests on accounts that violated the Terms, may be declined.
9. Your statutory rights
Nothing in this policy limits rights you have under law. If you live in the European Union, the United Kingdom, or another place with a statutory right of withdrawal or refund, that right applies in full and we will honor it.
10. Contact
Refund requests and questions: support@allot-app.com. Include the email on your account and the date of the charge.